Bouwman, R., Bomhoff, M., Robben, P., & Friele, R. (2015). Patients’ perspectives on the role of their complaints in the regulatory process. Health Expectation
This research article explore the impact of dissatisfaction or complaints facing the accountability of regulators in health care. It is important to review patient complaints in any stage of the episode of care and health delivery. The article mentioned how concerns were raised on the importance of patient complaints in relation to the health regulatory practice.
