The phenomenon of interest is the growing concerns of on lack of patient participation in Patient Satisfaction Survey (PSS). This phenomenological study seeks to understand a particular phenomenon in question (Creswell, & Poth, 2017). Semi-structured interview with open-ended questions can be utilized as part of data analysis. A study of phenomenology is one that seeks to ask research question of a condition that could be improved (Creswell, & Poth, 2017). Clearly there is need to understand the reasons and conditions of why some patients resist to participate in the PSS. Unless sufficient saturation of data are achieved, related categories, codes and themes will continuously be explored in the study. It is significant to ensure the personal privacy of research participants, and to be kept with utmost respect and confidentiality. Data saturation of any research approach will be looking at themes specific to the focus of that research. Few qualitative interviews might not be enough for the data to be saturated. However, the framing of research questions as well as trying to extricate weather no extra data could be found to develop new assets of categories and the relationships between the categories can be unraveled (Rubin & Rubin, 2011). Theories are formulated to explain, predict, and understand research phenomena and, in many cases, to defy and extend existing knowledge within the limits of critical springing assumptions. The theoretical basis of a research defines the theory that explains why the research study exists (Reader, Gillespie & Roberts, 2014). Relatively, the theoretical saturation could be used as means for understanding and making sure problem statement is fully comprehended, while research question has been fully addressed (Bowen, 2008).
Bowen, G. A. (2008). Naturalistic inquiry and the saturation concept: a research note. Qualitative research, 8(1), 137-152.
Creswell, J. W., & Poth, C. N. (2017). Qualitative inquiry and research design: Choosing among five approaches. Sage publications.
Reader, T. W., Gillespie, A., & Roberts, J. (2014). Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ quality & safety, 23(8), 678-689.
Rubin, H. J., & Rubin, I. S. (2011). Qualitative interviewing: The art of hearing data. Sage
Reader, T. W., Gillespie, A., & Roberts, J. (2014). Patient complaints in healthcare systems: a systematic review and coding taxonomy. BMJ quality & safety, 23(8), 678-689.
