There are numerous hospitals and clinics that have benefitted from understanding the experiences of patients during and after the episode of their care. Additionally, safety net clinics play a significant role in different communities. By providing free and subsidized health services, low income residents can better access care at their fingertips. Bouwman, Bomhoff, Robben, & Friele, (2015) described the impact of patients dissatisfaction in medical health facilities. It is important to review patient complaints at any stage of health delivery. The article mentioned how concerns were raised on the importance of patient complaints in relation to the health regulatory practice (Bouwman, Bomhoff, Robben, & Friele, 2015). Interviews were conducted with 11 participants and a questionnaire was submitted to 343 participants who complained to the Dutch Healthcare Inspectorate (Bouwman, Bomhoff, Robben, & Friele, 2015).
Bouwman, R., Bomhoff, M., Robben, P., & Friele, R. (2015). Patients’ perspectives on the role of their complaints in the regulatory process. Health Expectation
Schoenfelder, T., Schaal, T., Klewer, J., & Kugler, J. (2014). Patient satisfaction in urology: effects of hospital characteristics, demographic data and patients’ perceptions of received care. Urology journal, 11(4), 1834.
