Lyu, H., Wick, E. C., Housman, M., Freischlag, J. A., & Makary, M. A. (2013). Patient satisfaction as a possible indicator of quality surgical care. JAMA surgery, 148(4), 362-367. Retrieved from http://jamanetwork.com/journals/jamasurgery/fullarticle/1679648?tab=cme
National payers proposed changing how reimbursement will be paid to participating surgical care facilities. Patient satisfaction scores were used to adjust reimbursements for surgical care facilities. The purpose of this research was to determine whether there is correlation between patient satisfaction from surgical process measures and hospital safety. Lyu, Wick, Housman & Freishlag (2013) used comparative performance of hospitals that participated in the Patient Satisfaction Survey, the Centers for Medicare and Medicaid Services Surgical Care Improvement Program, and the employee Safety Attitudes Questionnaire. Hospital’s patient satisfaction scores were analyzed against hospital’s Surgical Care Improvement Program Compliance and hospital employee safety attitudes scores within 2-year period. The results of the analyzed data indicated how patient satisfaction was not associated with enactment on process measures and other associated factors such as hospital’s general safety culture score, the individual culture domains of job satisfaction, working conditions or management perceptions. Patient satisfaction was associated with culture domains of teamwork environment, safety climate, and stress recognition. This study further signified patient satisfaction reports as vital data for clinics/hospital’s capacity to provide sound services. The motive of this study was to identify whether patient satisfaction was independent of hospital compliance in surgical process of quality care, and the general hospital employee safety attitude. Few factors on correlation proved dependency on patient satisfaction.
