Safety net clinics and other reduced-based clinics have long played the role as gap fillers in the provision of health services, and there will continue to be a need for such supplemental clinics to assert this role even in the aftermath of any health reform. Brook-Carthon et al. (2013) presented an article that shows how the minority-service hospitals experience problems of quality of care. As a result, limited satisfaction of care in these hospitals became another issue of quality service. Brook-Carthon et al. (2013)’s analysis gave us a picture of how high number of treated black patients reported less satisfaction of their care, and tend to experience several difficulties. Brooks-Carthon et al (2013) analyzed patient discharge data sheets from nearly 568 hospitals in California, Pennsylvania, New Jersey and Florida to come up with their conclusions. In addition to the massive surveys of nurses’ responses on working areas, staffing levels, and the incidence of adverse episode, the reported data indicated how nurses in these hospitals complaint about service vulnerability — not being happy with the hospital atmosphere, poor assurance in discharge care of the black patients, and poor satisfaction in nurse-assessed effects. Minority and other low-income hospitals experience great deal of service inferiority. This study further indicated the important of revisiting perspectives of inactive patients, and how they could provide other level of experiences leading to clinic’s services improvement.
Brooks-Carthon, J., Kutney-Lee, A., Sloane, D. M., Cimiotti, Jeannie, R.N., & Aiken, L. H. (2013). Minority-serving hospitals have problems with quality of care and patient satisfaction. Nursing Economics, 31(4), 202. Retrieved from http://auth.waldenulibrary.org/ezpws.exe?url=http://go.galegroup.com.ezp.waldenulibrary.org/ps/i.do?p=EAIM&sw=w&u=minn4020&v=2.1&it=r&id=GALE%7CA341687290&asid=6ffe638ef04ffe3602a5490fb07a3f62
