The application of patient satisfaction survey in health care venues has been used as a quality indicator of performance evaluation, according to Sanchez-Perez, Sanchez-Fernandez, Marin-Carillo, and Gázquez-Abad (2007), yet these responses are merely an individual’s perceptions. Additionally, research of Lee, Khong, and Ghista (2006) indicated a lack of formal understanding on how to appropriately theorize the linkage between patient satisfaction […]
It has become very important in healthcare environments, especially of community health centers to approach patients as consumers of health services, while answering their complaints and comments (Frosch & Elwyn, 2014). Patient dissatisfaction and satisfaction of care should be echoed as important outputs of any country’s sound healthcare system (Lyu, Wick, Housman & Freishlag […]
